FAQS
Our Guide to Common Queries
1. How do I enrol in a programme?
Most of our programmes have limited availability, so early enrolment is recommended. To apply, simply click “Apply Now”, complete the application form, and speak with one of our consultants. Once accepted, you’ll gain immediate access to your course materials.
2. What types of training are available?
We offer industry-focused training programmes in business, law, accountancy, HR, digital marketing, and more. Each training package is designed to provide both theoretical knowledge and practical experience.
3. Are the courses accredited?
Yes! Our courses are designed to meet industry standards and are recognised by employers across multiple sectors.
4. How much time do I need to dedicate to a course?
The time commitment varies per course, but most of our programmes are flexible and allow you to learn at your own pace.
5. What are the technical requirements?
You only need a stable internet connection and a device such as a laptop, tablet, or smartphone to access course materials.
6. Is there any tutor support?
Yes, our experienced mentors provide guidance throughout your learning journey. You can also interact with instructors via live sessions and discussion forums.
7. Can I access course materials offline?
Some of our courses allow for offline access by downloading materials in advance. This feature depends on the specific course.
8. What happens if I need to drop or withdraw from a course?
If you need to withdraw, please contact our support team. Depending on the timing, you may be eligible for a refund or course credit.
9. Are there any additional costs besides the course fees?
No hidden fees! All essential materials are included in your course. Additionally, you do not have to pay for the exam, as one free attempt is included. However, if you do not pass on your first attempt, you can retake the exam with a fee of £199 for three extra attempts.
10. What happens after I complete a course?
Upon completion, you’ll receive a certificate and, if applicable, be eligible for our Career Launch Programme (CLP), helping you secure real-world work experience.
1. What payment methods do you accept?
We accept all major credit/debit cards and bank transfers.
2. Can I pay in instalments?
Yes, we offer flexible payment plans for selected courses. Contact our team for details.
3. Are refunds available?
Refunds are available under specific conditions. Please review our refund policy or contact support for more details.
1. Can I change my course after enrolment?
Yes, you can request a course change within 7 days of enrolment, subject to availability. Any price differences must be settled before switching courses. Contact our support team for assistance.
2. What is your cancellation policy?
We offer a 14-day money-back guarantee for candidates who have not yet accessed the course materials. If you’ve already started your course, refunds will be assessed on a case-by-case basis. Please review our refund policy or contact support for further details.
3. Can I pause my course and continue later?
Yes! If you need to take a break, you can pause your enrolment and resume at a later date subject to availability*. Simply reach out to our team to arrange a deferral.
1. How can I contact support?
You can reach us via email at support@swisstraininghouse.com.
2. What if I experience technical issues?
Our support team is available to assist with any technical difficulties you may encounter while accessing courses.
3. Do you offer career guidance?
Yes! Our Career Launch Programme (CLP) provides job placement support, CV assistance, and career coaching.
