Privacy Policy

Privacy Policy
Last updated: 18/03/2025

Swiss Training House (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect and process the following data:

• Personal Information: Name, email address, phone number, mailing address, payment details, and other identifying information.

• Account Information: Usernames, passwords, and course progress data.

• Transaction Information: Payment records, course enrolment details, and billing history.

• Technical Data: IP address, browser type, device information, and browsing behaviour on our website.

• Communication Data: Emails, chat logs, and other interactions with our support team.

2. How We Use Your Information

We use your information to:

• Process course enrolments and provide our services.

• Manage your account and track course progress.

• Improve website functionality and user experience.

• Communicate updates, promotions, and support services.

• Comply with legal and regulatory obligations.

• Prevent fraudulent activity and enhance security.

3. Legal Basis for Processing

We process personal data based on:

• Contractual necessity (to provide our services to you).

• Legitimate interests (e.g., improving services, fraud prevention).

• Legal compliance (meeting financial or regulatory requirements).

• User consent (for marketing and optional data collection).

4. How We Share Your Data

We do not sell or rent your personal data. However, we may share it with:

• Service providers: Payment processors, hosting providers, and email platforms.

• Regulatory authorities: To comply with legal obligations.

• Employers and training partners: When facilitating work placements or career support services.

• Third-party analytics providers: To improve user experience and site functionality.

5. Data Retention

We retain personal data for as long as necessary to fulfil our obligations, provide our services, and comply with legal requirements. After that, we securely delete or anonymise the data.

6. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

• Access, update, or delete your personal information.

• Object to processing or request data portability.

• Withdraw consent for marketing communications.

• File a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact us at legal@swisstraininghouse.com.

7. Data Security

We implement appropriate security measures to protect personal data from unauthorised access, alteration, disclosure, or destruction.

8. Cookies and Tracking Technologies

We use cookies to enhance website functionality and user experience. You can manage cookie settings in your browser.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and your continued use of our site will indicate acceptance of the revised policy.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:  legal@swisstraininghouse.com
Shams Business Center, Media City, Free Zone, Al Messaned, UAE